[Eosc-life-wp3] EOSC-Life: Operations and support Helpdesk

Montserrat Gonzalez montserrat at ebi.ac.uk
Tue May 25 11:36:08 BST 2021

Dear EOSC-Life WP3 team, 

This is a brief email to welcome you and provide you some basic information on how the WP7 EOSC-Life Helpdesk works. 

The Helpdesk email is: eosc-life-helpdesk at elixir-europe.org <mailto:eosc-life-helpdesk at elixir-europe.org>

The tool to support request tracking is Request Tracker and the RT queue is managed by Masaryk University. 
The RT web interface is: https://rt.elixir-czech.cz <https://rt.elixir-czech.cz/>

The operations and support procedure we follow is here <https://docs.google.com/document/d/1gqp4LR_Zf9mNsMUT_QeyA7z2tQUTogGFOLONksD_Yx8/edit?usp=sharing> and you are welcome to read it and get in touch should you have any questions.

Best regards, 

Montserrat González
ITSM Programme manager & Data protection specialist
E-mail: montserrat at ebi.ac.uk <mailto:montserrat at ebi.ac.uk>
Tel: +44 (0) 1223 494301

Wellcome Genome Campus
Hinxton, Cambridge, CB10 1SD, UK
URL: http://www.ebi.ac.uk <http://www.ebi.ac.uk/>

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